Nile River Cruise Boat Re-Enters Service After Rocky Start
(4:16 p.m. EDT) -- Uniworld's River Tosca is back in service on the Nile River as of this week. The new 84-passenger river boat was forced into dry dock shortly after it launched in October 2009, due to a string of passenger complaints about the ship's poor finish.
Uniworld President Guy Young, who was just onboard River Tosca for the kickoff of its first post-refit sailing, chatted with Cruise Critic last night at a media expo hosted by the line's parent company, TravCorp USA. Young says that the cruise is going very well and that the ship looks beautiful -- and was quick to whip out his BlackBerry to show off pictures of its public spaces and suites like a proud parent.
River Tosca was in dry dock for two months, since February, for fixes to problems -- including scratched parquet floors, splattered paint, stained bathtubs and loose tiles -- cited by passengers, some here on Cruise Critic's message boards. The line blamed the Egyptian shipbuilder for shoddy workmanship.
"It was a bit of a headache for me," Young says, but also points out that he was ultimately pleased with the way the situation was corrected and that impacted customers were quickly accommodated on another ship. "You live and learn, and you move on."
A Uniworld spokeswoman tells us that a new brochure with River Tosca's Nile itineraries will be released in the next few weeks; itineraries are currently available to view on the line's Web site.
River Tosca is Uniworld's first purpose-built ship on the Nile.