As we reported yesterday, P&O Cruises' Aurora finally departed from Auckland at 5 p.m. local time on 12 March after spending several days in the port for repairs to a damaged thrust bearing.
Because of the delay in Auckland, the next call -- at Honolulu -- will be a day later than planned, as will San Francisco and all future ports on the itinerary. As San Francisco is where the current segment of the world voyage ends, and the next begins, passengers who were expecting to disembark or embark in San Francisco on 23 March will now do so on 24 March.
A P&O spokeswoman today provided additional information about assistance and compensation being offered to those affected by this change:
P&O will rearrange onward flights for all passengers disembarking in San Francisco -- regardless of whether they booked their air with the line or independently.
Those arriving in San Francisco on P&O-arranged flights on the original sail date will be put up in a hotel for the extra night, courtesy of P&O. Those arriving on P&O arranged flights with a pre-arranged hotel stay of one night will now stay for two, and those with a pre-arranged hotel stay of two nights will now stay for three.
P&O has contacted those guests with independent travel arrangements to offer them a one-night pre-cruise hotel stay. P&O will also reimburse those who prefer to arrange their own hotel stay for the extra night due to the delay.
All passengers joining in San Francisco will also receive a refund for one day of their cruise, prorated based on the value of the cruise fare paid.
Passengers on the current segment of this cruise missed several ports of call. For information on compensation provided, click here.
--by Melissa Baldwin Paloti, Managing Editor, with Reporting by Kelly Ranson, U.K. Editor
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March 13, 2009