Oceania and Regent Seven Seas are the latest cruise lines to come to an agreement with the Florida Attorney General's Office about refunding fuel surcharges, levied on passengers after they booked their cruises. Apparently, it's never too late for a refund. Royal Caribbean Cruises Ltd. and the Carnival Corporation agreed to refund retroactive fuel surcharges in March 2008 -- nearly a year ago.
According to a press release from the Attorney General's Office, Oceania will refund more than $2.1 million, and Regent Seven Seas will give back more than $1 million to travelers who were charged fuel supplements after they put down deposits on their cruises. Cruisers who knew about the fuel supplement at the time of booking are not eligible for refunds.
Oceania and Regent have charged passengers fuel supplements, ranging from $7 to $15 per person, beginning in December 2007. Both lines have since eliminated fuel surcharges on all new bookings made for cruises departing in 2010 and will refund surcharges on 2009 sailings, based on the price of oil.
The cruise lines have 30 days to contact all parties eligible to receive the refunds and to report back to the attorney general about their progress. If you believe you have been wrongly charged for a fuel supplement but have not been contacted by your cruise line about a refund, you can file a complaint with the attorney general by calling 866-966-7226.
--by Erica Silverstein, Associate Editor
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Oceania, Regent Refund Fuel Surcharges
February 6, 2009