Norwegian Cruise Line's Norwegian Majesty, which was scheduled to turn around in Charleston on Saturday, November 17, was delayed until Sunday, November 18 -- turning the following cruise from a weeklong voyage into a six-night sailing.
The revised itinerary calls at Nassau, Great Stirrup Cay and Key West in place of Grand Cayman and Cozumel. Passengers on the cruise that was supposed to depart on November 17 were refunded one-seventh of the cruise fare paid in the form of an onboard credit. NCL also extended a $50 per person onboard credit ($100 maximum per stateroom). Guests were also given the option to cancel, at which point NCL waived cancellation fees and provided a full refund.
According to a company statement, the ship was delayed because of "several factors." First and foremost, the ship was on its way back to Charleston as scheduled when the Bermuda Rescue Command Center called upon it to come to the aid of a person in a sailboat in need of medical attention (the boater was treated aboard Norwegian Majesty). Secondly, high winds and heavy seas necessitated the ship to operate at a reduced speed.
Then there's the matter of technical trouble. Planned maintenance while docked in Bermuda included the overhaul of a cylinder head on one of the main engines; after departing, however, a seal on the new unit developed a minor leak, which required remedial work to correct it. However, the statement maintains that even if the engine had not had this issue, the ship could not have traveled any faster anyway because of sea and weather conditions.