As Windjammer Barefoot Cruises fights to regain its footing after weeks of canceled cruises, financial woes and negative press, cruisers are expressing very real -- and very valid -- concerns we simply don't know how to address at this point. "Am I just out $3,000 or should I hang in there?" asks reader Julie Warren via e-mail. "Guess you can't get 'blood from a stone,' can ya?"
Well, travel insurance companies are worried, too. USA Today's Gene Sloan reports in The Cruise Log this week that "Travelex insurance has stopped writing policies for the line, and the American Society of Travel Agents warned its members about the safety of payments made to the line."
Further research (here at Cruise Critic) shows that as of October 4, AIG Travel Guard has also ceased financial default coverage for Windjammer. And the line wasn't on Access America's list of suppliers covered for financial default to begin with.
Windjammer hasn't confirmed when voyages will resume. We only know that cruises that were supposed to sail during the weeks of October 14 and 21 won't.
According to Windjammer's partially functioning Web site, "if you are cancelling a cruise other than [the weeks of October 14 and 21] we ask that you either fax it to 305-674-1219 or mail to Windjammer Barefoot Cruises, 1759 Bay Road, Miami Beach, Florida, 33139.
"Please note that we must have the cancellation in writing and cannot take verbal cancellations over the phone. If Windjammer has canceled your cruise we are already processing the paperwork for your refund."