NCL America's Pride of Aloha will not sail on its May 17 trans-Pacific cruise from San Francisco to Hawaii as a result of a "damaged bearing in the starboard side propeller shaft." The damage actually occurred while the ship was on its way from Hawaii to San Francisco for its regularly scheduled drydock. The problem impacted its speed to the extent that the ship was, in essence, two days late.
The added need for propeller repair pushed the schedule even further behind.
At this point, Pride of Aloha will resume sailing from Maui on May 26 and from Honolulu on May 28.
For those booked on the canceled cruise, NCL America is offering four options:
A full refund plus coverage of any "reasonable" airline change fees.
Others can opt for a full refund -- and free cruise -- on Pride of Aloha or Pride of America. The caveat? You must depart prior to August 17. Same policy applies to "reasonable" airline change fees.
Or ... you can choose a full refund and 50 percent credit on a future cruise on any ship in the NCL America fleet (prior to May 17, 2007).
NCL was offering the option of its newest ship -- but it's sold out, now. Pride of Hawaii had some open cabins available for its trans-Pacific voyage on May 22 out of Los Angeles and May 23 out of San Francisco. Those folks will get a $200 credit and refund of "reasonable" airline change fees.
Affected passengers should call 800-625-5672.
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NCL Cancels May 17 Pride of Aloha Cruise
May 12, 2006