In both cases, the ship will need to go into dry-dock. The first effort will take place following the completion of Queen Mary 2's European-bound Atlantic crossing on April 29; the ship will be taken out of service for six days following its arrival on May 5. At this time the damaged pod will be removed.
That is of course bad news for folks booked on what originally was meant to be a 12-night Western Mediterranean cruise departing on May 5. Cunard has made adjustments to allow for the repairs and has replaced that trip with a six night Northern European voyage that departs on May 11.
Those passengers booked on the original cruise can opt to reschedule -- there are three published 12-night Mediterranean itineraries, and fares will be protected. The second phase of the repair process will take place in November, when the repaired pod will be re-installed. As such, the ship's westbound trans-Atlantic crossing, originally scheduled for November 11, will be moved to November 18. The planned November 18 Caribbean cruise will be canceled. Queen Mary 2 will sail, as expected, on its November 25 Western Caribbean trip.
Travelers booked on the rescheduled westbound trans-Atlantic will get a $50 per person onboard credit and those on the now-canceled November 18 voyage will receive the same amount when they re-book on a later Caribbean date.