Katrina Update: Itinerary Changes
September 7, 2005
Carnival has announced it will charter three of its ships -- Ecstasy, Holiday and Sensation -- to the U.S. government to serve to Hurricane Katrina relief effort. All three ships will be out of service for the next six months.
Holiday will be pulled from service September 8. Ecstasy and Sensation will be pulled from service September 5.
All guests whose bookings have been canceled will be offered full refunds and will have the opportunity to rebook their cruise on any Carnival ship. Guests who rebook on any Carnival ship will receive a $100 per-person shipboard credit.
Elation, which currently operates seven-day cruises from Galveston, will offer a one-time six-day voyage departing September 4, then take over Ecstasy's four and five-day Galveston program effective September 10. Guests on Elation's six-day voyage will receive a 15 percent refund and a $50 per-person shipboard credit.
All guests originally scheduled to sail on Ecstasy during the affected six-month period will be automatically moved to Elation; cabin numbers will remain the same.
Sensation's September 5 voyage will depart from Galveston instead of New Orleans, as did its September 1 voyage; itinerary remains unchanged. Guests who purchased air transportation from Carnival will receive assistance from the company's air/sea department in changing their flights. For both voyages, guests who opt to sail will receive a $50 per-person shipboard credit, as well as a 50 percent discount good toward a future three- to five-day Carnival cruise; guests who opt to cancel will receive a full refund.
Carnival Conquest will indefinitely sail from Galveston every Sunday on seven-day voyages. Ports of call will remain the same -- Montego Bay, Grand Cayman and Cozumel. Guests fully paid and/or deposited as of September 1, 2005, will receive a $50 per-person credit to their shipboard account. The company will assist in changing flights for those who purchased air transportation from Carnival.
Guests who opt to cancel will receive a full refund.
The Delta Queen voyage originally scheduled from Mobile to Chattanooga on September 11 will now depart Cincinnati on September 11 on a one-week cruise, arriving in Chattanooga on September 18.
American Queen's September 10 voyage from Memphis will arrive back in Memphis on September 17.
All scheduled American Queen voyages from September 16 onward are canceled. The American Queen will restart its service March 6, 2006.
The line reports that they "are working with various government authorities to make the American Queen available in the overall relief efforts for the Gulf Coast region, especially greater New Orleans."
Passengers booked on affected voyages will receive full refunds within 60 days. Passengers can also opt to rebook on any future trip in 2006 at 2005 rates; passengers choosing this option will also receive a $100 per-person onboard credit.
Norwegian Sun will sail from Houston instead of New Orleans October 16, 2005 through January 8, 2006 (port calls remain the same -- Playa del Carmen, Cozumel, Belize City and Roatan -- but in a different order). The ship will then reposition to Miami where it will sail one four-day cruise to the Bahamas on January 17, 2006, and a series of alternating Eastern and Western Caribbean itineraries thereafter; because of the timing of the repositioning, Norwegian Sun's January 15, 2006 sailing has been canceled.
Norwegian Sun guests booked as of September 1, 2005 who choose one of the revised sailings from Houston or Miami will receive a $50 per-person onboard credit ($100 maximum per cabin); those booked on Norwegian Sun's canceled January 15 sailing can choose a Norwegian Dream sailing out of Houston or a Norwegian Sun sailing out of Houston or Miami, and will receive $50 per-person onboard credit.
Passengers booked on Norwegian Sun beginning January 21, 2006 can choose an itinerary out of Miami, or transfer to Norwegian Dream out of Houston (Norwegian Dream's itinerary features calls into Cozumel, Roatan, Belize City and Cancun).
Guests who have booked air transportation through NCL's Air/Sea program will receive assistance in rebooking flights to or from Houston and Miami/Ft. Lauderdale. All guests who elect not to sail may cancel with no penalty through September 30, 2005.
We will continue to update our coverage as soon as the information becomes available.