Engine Problems on Norwegian Dream Affect Itineraries
A series of engine problems on NCL's Norwegian Dream has affected a handful of Alaska itineraries this summer -- in one case, leaving some passengers stranded overnight.
"We have had a technical issue in one of the Dream's engines for a number of cruises that is affecting her speed," explains an NCL spokeswoman. Sitka has been dropped from several itineraries because of the slow-down, "and we have notified the passengers on the affected cruises in advance of the itinerary change." Guests who choose to cancel in light of the altered itinerary are able to do so without penalty, she tells us.
The plot thickens: In the midst of this, Dream's already-altered August 1 cruise encountered a second problem with a separate engine. The repairs to that engine were completed during the voyage, delaying its return to Seattle by about six hours (a call in Ketchikan was dropped from the following cruise, and passengers offered a $300 per-cabin onboard credit). Cruise-only passengers who missed their flights due to the late return to Seattle and were unable to reschedule were given overnight accommodations and meals; those guests who booked their air through the cruise line were rebooked, and also provided with overnight accommodations and meals if necessary.
The initial engine problem still remains, however, though NCL is hopeful repairs can be made without having to dry-dock the ship: "We are trying to fix the problem as we go."