On June 9, 2017, my husband and I, along with three friends, went on the 2 tank boat dive which we booked through Royal Caribbean’s Excursions Office. We paid for equipment, since we decided not to carry all of our own equipment on the cruise. There were a couple of things that I noticed as we made our way to the first dive site on the boat, Arrecifes, which struck me as odd. First, the divemaster informed us that we would be doing two dives - a wall and a reef – and he asked which one we would like to do first. During my PADI dive certifications for OW and AOW, I was always taught that you do the deeper dive first. We did do this, but it was odd that the choice was given. Second, one of the people who was on the excursion with us was so drunk that he put his BCD on his tank upside down, and was forced to buddy breathe during the first dive because he ran completely out of air! It would seem to me that he should not have been allowed to dive at all. Third, many of the O-rings were leaky and in poor condition. However, I’ve saved the best for last…
When it came time for the second dive, we all lined up to leave the boat by taking a giant stride off the swim deck, just as we had already done once! The dive masters were screaming “andele, andele (hurry, hurry)”. As I got onto the swim deck, I put my regulator in my mouth and was getting ready to put my mask on when the deck hand, Miguel, pushed my tank, causing me to leave the boat. I was able to keep my mask on, but the bottom of the tank hit the swim deck and slammed the regulator valve into the back of my head! When I surfaced, one of our friends, a dive instructor, checked me out and made sure I was not bleeding or seeing stars. The divemaster from Sand Dollar, Bernardo, NEVER came to my assistance, nor did he check on me either during or after the dive. I did go on to do the dive, and the dive was fantastic, but I will never, EVER, dive with this company again, and I will make sure that my friends who dive are all aware that this is not a safe company to dive with at all! I spent the next 24 hours watching for signs of a brain bleed. Fortunately, I have a hard head and only ended up with a bump that was pretty sore to the touch but no major symptoms.
I love diving, and I know that diving is considered a risky sport. I am not a novice diver. I’ve had good dives and I’ve had some not-so-good dives, but this dive takes the cake as the WORST dive I have ever had! The lack of concern for the safety of their guests is unacceptable when people are paying good money for an enjoyable experience. I will make sure to shout this from the rooftops so that everyone will know what a disgrace this operation is to PADI! Please save yourselves the money and risk and find another dive company.
Read NavyCop's full Oasis of the Seas cruise review
Royal Caribbean International