Getting on and off the ship was a breeze. Some other reviews talked about long lines but I did not experience this. Two gangways were used and the ship docks right in town. Easy access to all shops. Great little port. We did not do any excursions here but shopped and ate in a local tavern.
Where the Jewel docked is quite a walk to town. Make sure you take the SHUTTLE. It looks close but you have to go up, around and down a hill to the town. That is the only way and it is not easy if you are not fit. We rented a car from Juneau Rental which is one-half mile from the ship. We were able to disembark, get the car and beat all the buses and traffic to the Mendenhall Glacier. We then drove up to Auke Bay Harbor to see the whales. We did not take the Tram up Mt. Roberts because my wife does not like heights but it is the first thing you come to in town.
Victoria: GREAT, CLEAN CITY. We walked from the ship to the waterfront. Easy 20 minute walk (just follow Oswego street) through beautiful neighborhoods to the waterfront and the Empress Hotel. Just up from the hotel are many shops, restaurants, ice cream shops, etc.