As stated before, we were guided through the check points and to the desk were we were provided with ID on board cards. After that we were pointed out to the ship entrance and had to find out where to go. No other information was provided at that point.
Night before disembark meant were were provided with coloured tags and meeting points at particular time for the following morning. We were there almost half an hour earlier, didn't see anyone at the entrance as there were two floors with two doors on each floor for theatre. Once we realised we were missing something I walked to the staff member at one of the doors and was advised to go upstairs . We waited until almost 9.30 am for our tag GOLD colour to be called. There was no staff at the door and no staff in the theatre to assist. I walked to purser's desk to enquire , being frustrated at that point as we had a coach at 10.15 am to catch from the coach station. A the desk they didn't know anything about it but one staff member went to check and since he didn't return within 5 min we decided to look for exit ourself. Once we collected our luggage we were advised to catch a taxi as the best and quickest way to make it in time. So we were told to go one way and than the other way, walking around dragging heavy luggage and more time was lost. A the end we were lucky that the was no traffic on the road and we somehow made it in time very stressed.
QM2 is am huge and very beautiful ship with a lot of passengers and therefor more staff is needed for assistance and more organising to make sure that everything runs smoothly.