The tour guides did not make themselves easily identifiable so had to make a couple of local phone calls before locating her. We visited a local mill and were shown how they use water power to grind grain and pulp wool, given a local drink and a couple of open sandwiches. We were then taken to a local port where it was recommended we walk around the promontory. We decided not to do the walk and sat and ate an ice cream instead. The most important part of the tour should have been the walled city of Dubrovnik, and we were then told it wasn't on the itinerary. We asked to be dropped off anyway and to be honest it was the best part of the day, the city is excellent and well worth a visit.
Its a 1.5 hour drive from the port into Rome, our guide told us all about the Colliseum, went with us to gain entry then promptly disappeared until it was time to meet up again. A complete waste of money without an explanation of the historical site which we had paid for!
Same with the Vatican, took us inside to get our tickets then scarpered quicker than a rat going up a drain pipe!!!
The guide was forceful, which was exactly what was needed with the large group we had, Pisa was charming, Florence was great, but lots of walking as the coach pick up point was miles away, then the guide left us in Florence so the coach driver had to take responsibility till we were back in the port - Strange!