Unfortunately, I cannot recommend this from Era Helicopters. I am not a complainer by nature, but these people just don't seem to care at all about customer service and how much money you've just spent with them.
Dog Sledding Rating:
The helicopter ride was cool and the dogs were cool to meet. But, it was very rushed, quickly over, and impersonable. I could not help but feel like we were in "tourist harvest" mode. A week later and I am still not convinced it was worth anywhere close to the $1,000+ we paid for the two of us. And, we didn't book through the ship.
Our big problem was that they ended up separating my fiancee and I on the helicopter ride over. We saw the note that they could separate groups for weight purposes... but a party of two normal weighted people? That is not a group. Part of the $1K is to do the trip together. When we expressed our concern, the goofy kids they have working the counter as the face of their company just laughed at us. When I asked to speak to the person in charge, they basically told us to suck it up.
If it was my company, we'd re-focus on customer service, give a sincere apology and maybe offer some credit to the gift shop. What happened to good customer service and treating each customer with importance and respect???
The rest of Juneau was, frankly, filled with high-pressure salesman selling overpriced junk. Just browsing, they would ask you what your price range was, etc. I don't like that, it would be much better to just have good prices in the first place. The prices could not come close to competing with those on the ship in the duty free store, which is where we ended up making most of our purchases (Victoria was a notable exception).
We ate at The Flight Deck and were met with crappy service like we were wasting the bar tender's time, even though our three meals were close to $100. The food was pretty good though, we got the crab boils (goof) and fried salmon (mediocre). The onion rings were amazing though... when asked what they were seasoned with, "I don't know, that's how they come in the bag."
Very disappointed overall with Juneau. We felt that it was a total and complete tourist trap. I am happy that we spent no money other than our excursion and our meal.