Oosterdam Cruise Review by Duck Duck Cruise: Oosterdam Hawaii Trip Nice but HAL's Standards Too Low
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Oosterdam Hawaii Trip Nice but HAL's Standards Too Low
This cruise was our third cruise in the past 3 years to Hawaii on 3 different cruise lines, our second HAL cruise on a Vista Class Ship, and our fifth cruise in the last 3 years. Our other HAL cruise was on the Zuiderdam doing the inside passage to Alaska. We booked VA5185 cabin, a stern veranda cabin.
We always have a wonderful time on our cruises and this cruise was no exception. Lin was excited before we left to be cruising on HAL and was anticipating that this would end up being our cruise line of choice for future cruises.
Let me start by saying that the crew on the Oosterdam were the happiest (genuinely happy, not corporate mandated happy) crew we have ever sailed with. We saw behavior of some passengers that was absolutely atrocious and the crew handled themselves with a dignity and respect that made the offending passengers look like idiots.
Embarkation was a breeze. We arrived early and when we were allowed to board, were one of the first people More on-board. This was actually the easiest embarkation we have ever had on a cruise, even compared to two previous cruises where we were in suites.
We did not have a cabin steward on this cruise, we had a cabin elf. Everything was always magically done and any request was met with a smile and was accomplished promptly. Our cabin elf was named Harry and we left a "Let Us Know" card praising his work at the front desk.
We purchased the Thermal Suite package for the cruise beforehand knowing that the price would be cheaper on embarkation day. Upon embarking the ship we went to the spa and verified our reservation and they told us that since the special was $200 less than what we paid beforehand they would only charge our on-board account for the special price, in effect giving us another $200 of on-board credit. We absolutely love the Thermal Suite and made good use of it during the cruise.
Our cabin was a little larger than I thought it would be and our veranda was huge compared to regular veranda cabins. It was about 15 or 16 feet deep. It was outfitted with two of the faux-wicker loungers and two faux-wicker chairs and the obligatory small table. This was our first time ever having a fully covered veranda and we found it to be perfect.
You can find more details and photos in our blog at: http://thegeomonkeys.com/2012/03/our...osterdam-2012/
We love the promenade deck on the Vista Class ships as you can walk completely around the ship on one deck unlike some other ships that require you to go up and down stairs at either end of the ship to make a complete lap.
The first night out of San Diego we had 30 foot seas and 20 foot seas the first full day at sea. Neither of us are bothered with motion sickness and slept like babies with the rocking motion. Many others were not so lucky and the bags and medication were readily available for those who needed it. This is the first time that I have ever seen a formal night canceled and rescheduled due to rough seas. We don't do formal nights and had made reservations for the Canaletto Restaurant for those nights so on the rescheduled night we ate in the Lido instead.
The food on this cruise was good overall, probably better than we expected based on previous cruises.
The shows were hit and miss, as expected. We always sit near an exit so we can escape if need be and we did that several times.
We don't do Bingo, Karaoke, or Trivia, although we will sit in occasionally on Trivia or Karaoke to have a good laugh. We felt the cultural program left a lot to be desired. We attended the first one and left when the "expert" was basically reading a script.
We don't do ships excursions because they are generally overpriced and we aren't sheep and don't like to be herded. We had arranged our own things to do while in Hawaii and enjoyed them immensely.
It was nice to see that the muster drill had a little more importance placed on it although HAL needs to tweak it some. Roll was taken, under threat of not being able to sail if you weren't there. That is a good thing. However, to have everyone meet at their muster station and have a crew member try to show everyone how they should put on their life jacket when only the people in the front row could see them is rather silly, especially for first time cruisers.
Our first stop was in Lahaina, Maui. This is a tender port (thankfully the only one on this cruise) and the tendering process was absolutely horrible. We have been here on two other cruises, on different lines, and HAL really screwed this up. They put 5 tenders in the water and found that two of them were broken down. REALLY! SERIOUSLY! Rather than putting in two others to replace the broken down ones, they decided that they would work on them in the water to fix them. Maybe they thought the other eleven on the ship were broken down also. These are the life boats that would be used in an emergency and they weren't working properly. So much for the enhanced muster drill procedures. From the time we got our tender tickets (#10) it took us 2 ÃÂ½ hours to be put on a tender. I feel sorry for the people who showed up for their tickets 45 minutes later and had ticket #36. On our other cruises we never had more than a 20 minute wait after getting our tickets.
Returning to the ship was excruciating also. We stood on the dock for over an hour for a tender to show up to take us back to the ship. There was no traffic in the harbor and the seas were calm. The tendering process was ridiculous. HAL definitely dropped the ball on this one.
We did our own things on the other islands and getting off the ship was easy since all HAL had to do was make sure the gangway was secure.
Unfortunately a huge storm pretty much canceled anything on Kauai. Roads were washed out and torrential rain dominated the agenda. Amazingly, some passengers were absolutely incensed that their tours were canceled and blamed HAL for it. More childish, spoiled, entitled people!
Disembarkation in San Diego was a breeze. Unusual to be sure, so we'll take it and enjoy it for a change.
Now for something new in my reviews. Ahhh! To Dream.
IF I WERE KING: (and I had unlimited funds)
I understand some of these thoughts are not possible, some are funny and some could be put into service.
1) Make it so that you could view your on board account on your stateroom television.
2) Make the atrium large enough to feel like a destination of it's own.
3) Make the Vista Showroom large enough to accommodate everyone that would like to attend a show there so you don't have to show up 45 minutes early to get a seat.
4) Have muster roll call taken with hand held mobile scanners that they use when you disembark the ship.
5) Hold muster drills inside (requires more seating in the Vista Lounge, etc) so that elderly people aren't standing for long periods of time while roll is taken. Everyone might be able to see the life vest demo that way also.
6) Make sure all tenders (life boats) are operational prior to needing them.
7) Use more tenders to get people ashore in a reasonable amount of time.
8) Install a button to turn on the T-Pool jets that can be reached while IN the T-Pool.
9) Install sensors in the Thermal Suite that will sense when someone on the tile loungers is snoring that will drop down a "Cone Of Silence" (remember Maxwell Smart) around them so others don't have to listen to them snoring.
10) Install a human wash (similar to an automatic car wash) at the entrance to all hot tubs, pools, and T-Pools so that everyone has to take a soapy shower before entering the public pools.
11) Cappuccino Bomb would be on the dessert menu every night.
Prior to our cruise we saw posts from people on Cruise Critic that have sailed on the Oosterdam who said they were disappointed with the condition of parts of the ship. These people, some of whom are long time cruisers and posters to CC, were vilified, attacked, and called trolls from other boards because they dared to say something was "wrong" with the "O". We heard many comments while on-board from people who were upset about the condition of some sections of the ship. So we did a little investigation while on-board to see for ourselves.
Feel free to yell at me now for what I am about to post. There are areas of the "O" that are in need of repair. Should they ruin someone's vacation? I don't think so, but everyone needs to decide for themselves.
It's very easy to attack someone you don't know when it is your word against theirs, so I decided to take pictures to support what I found and people can make their own judgments.
The "O" underwent a dry dock a few months ago so I expected her to be in pretty good shape throughout. Yet, some items were not addressed during the dry dock, but someone had to make the decision that these conditions were acceptable for HAL's standards.
You can view the photos and what the complaints were that we heard about while on board at the following link: http://thegeomonkeys.com/2012/03/hol...am-march-2012/
The offensive, obstinate, self-righteous, arrogant, demanding, holier than thou passengers were in greater numbers on this cruise than on any other we have taken. The only cruise we have taken that had similar clientele was on the Zuiderdam.
The standards that HAL has for what is acceptable in public areas for furnishings also surprised us. While it didn't ruin our cruise we found much higher standards on Princess and Celebrity.
Therefore, we will not sail on HAL again, not because of the crew but because of the clientele.
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