Just returned from a Celebrity Cruise on Solstice and I am now even more confident why we cruise rather than stop in a hotel for a vacation.

The cruise could not be faulted. Food/Cabin/ Entertainment was excellent. Yes we did have the occasional meal which was not to our liking but so what. As far as the cabin was concerned we upgraded from a Celebrity Suite to a Royal Suite by courtesy of our TA who did the negotiations for this upgrade two weeks before we travelled at no cost to us. Superb stateroom.

Now for the not so good points. Celebrity's shore services can only be described as practically non existent. As usual their shore services appear to have been franchised to American Transportation and the responsibility of ensuring you board the correct coach at your Hotel is in the hands of the bus driver and the Hotel porter gto round uip the passengers. The Hotel Porter has no idea how many passengers he is looking for and the coach driver will just drive away if a passenger doesn't turn up. The quicker he gets to the Port the quicker he can go home! Needless to say RCI and celebrity have this policy but Holland America and possibly Princess Carnival group still have a representative at the hotel. Sop I would suggest RCI/Celbrity, if they are going to franchise out shore operations should at least ensure it is done correctly. Read more