“Never Again”
Cruise review of Holland America Zaandam

NauteGirl1 Zaandam 2 Never Again
NauteGirl1
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We joined Zaandam in Hong Kong. Departure was delayed by 2 hours because a few Russians on board could not understand English & therefore did not go to immigration clearance. After 2 hours of broadcasts looking for those guest the officials decided to translate the message in Russian & only then we finally set sail. They knew which room numbers were missing, surely they could have made the broadcasts in Russian earlier. In our stateroom on arrival was a notice warning of a vomiting bug on the ship. The sewerage smell mainly on deck 3 was disgusting. This went on for about 7 days. Complaining from numerous passengers got us no where. My husband ended up with a sinus infection & consulted the Doctor onboard, $95.00 USD later & then another $70.00 USD for 14 antibiotic tables ie $5.00 USD per tablet. Absolute daylight robbery. He ordered room service for dinner one night he was particularly sick & it took over 1 hour to arrive cold. No refrigerators in rooms either. Rubber matting to avoid slipping around the pool was way to short. Numerous falls. One lady even broke her ankle. On the whole the food was very plain & mostly cold as was the coffee. Coffee was really only available at the Lido which is 5 levels up or you could purchase it on one of the lower decks. Air-conditioning was either freezing or hot. Stage shows obviously designed for people over 70. Guest artist were good though. Wait staff & room attendants were great. But we will never sail with Holland America Again.
Zaandam Cruises to Asia
Overall Ratings
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  • Dining
  • Embarkation
  • Enrichment Activities
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  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review: Large Ocean-View Stateroom

H3317
Quiet location. Sewerage smells on this deck. Good View. No refrigerator. Air-conditioning poor. Asked for queen bed but got 2 singles. Very small rooms.

Port and Shore Excursions

Could hardly understand a word our guide said. Tour was to include Botantical Gardens & Zoo. Guide gave us 10 minutes there. At the commencement of the tour he actually attempted to kick a female co-worker who went to shift a mat. Violent video playing in the bus during the tour until he was asked to turn it off.
Published 03/26/12
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