Seabourn service quality going downhill: Seabourn Odyssey Cruise Review by 69hokie
Overall Member Rating
Seabourn service quality going downhill
Destination: South Pacific
Embarkation: Los Angeles
No caviar in the surf or marina days during a 60 day voyage. 4 or 5 port stops only 4-6 hours - far too brief. Some stops at container terminals requiring long bus rides to get anywhere. Staff turnover a real problem in continuity - new people not informed of your needs/desires. Seabourn seems to be training a lot of brand new staff. They try hard but are inexperienced. Did not restock wine in cabin until asked on 4 occasions. Did not leave Daily Herald in cabin 3 days. Ordered drinks in main salon but never received them twice. Overall rating barely "GOOD" and certainly not "exceptional" as they advertise. Food quality excellent in all venues all the time, but on 4 occasions had More to wait more than 45 minutes between 1st and 2nd courses.
Several occasions no time for coffee if we wanted to see the show. Cruise Director, his staff and Seabourn Singers were excellent!
Did not live up to their advertising or past reputation! Less
Lovely boutique ship
Lovely time at sea
Very Good Cruise in Rainy Seas...