We have just returned from the Galapagos Cruise with Celebrity Xpedition Cruise A departing 26FEB12
Although we had originally booked and planed on travelling on what is now Cruise B over a year ago we tried to make the best of the experience given that we had 3 days advance notice from Celebrity that our trip of a life time that we had planned on is now all rearranged My wife and I had this trip planned specifically for our wedding anniversary on 29FEB this is our once in every four years chance to do a great celebration. After contacting Celebrity we were told that they had been aware of the change since January 2012. We were also aware that the new regulations were to be in effect as of 2012 per the Galapagos national park system. I understand that itineries can change without notice, but what we were upset about was the lack of notice or caring from Celebrity. We went ahead and continued with our 10day package that included a two night pre departure stay in Quito at the JW Marriott hotel.
We had decided to do an additional night on our own at the Marriott hotel so that we would be rested before the actual tour started. When we enquired at the front desk as to what time the representatives would arrive at the hotel we were advised that they would be there at 1830hrs so we decided to delay dinner so we would be sure to meet with Celebrity and get all of the correct information for the remainder of the tour.
Well the Celebrity representatives did not show up until after 1930 HRS so this resulted in our cancellations of our dinner and folklorico show. You would have thought that as long as this program has been operating that they would have at least this part down.
The next morning for the full day City tour and Equator monument and dinner was great, that evening we took our luggage to the holding area that Celebrity arranged and transferred the checked bags directly to the airport we did not have to do a thing. Sunday morning we all met in the lobby Celebrity issued our boarding passes and off to the airport we went to catch our chartered flight on Aero Gal to Baltra, very smooth, very nice. From the Airport we transferred to the Zodiac, sea lions there to greet us and then off we go to the Xpedition. The ship's crew was very welcoming and assisted us with our carryon baggage to our rooms. In the afternoon we all regrouped with a welcoming cocktail and then proceeded to start our adventure by circumnavigating Daphne Major and Daphne minor. We noticed at this point that Cabin temperature was as we got ready for dinner. As we continued with dinner we noticed that the dining room was also very warm and we dismissed this as they were adjusting the temperature to the outside but that evening our cabin never cooled down. The next morning we discussed this problem with other passengers and they advised they were having the same issue in their cabins but only on deck 3, decks 4 and 5 were very cold they said. Of course Deck 3 is also where the Darwin restaurant was located so needless to say the Dining room was also very hot with the kitchen close by.
We complained to the purser and several officers all week about the heat and no one cared not until one passenger almost fainted due to the heat and then they tried to resolve the issue by only giving her a small fan in the cabin