As most know, Serenade is headed for the Mediterranean in April, so she is in her last few laps of the Caribbean for awhile. As well, she is slated for some refitting later in the year. The ship itself is showing her age and use. We were in JS 1100 at the aft of the ship. A very nice cabin with a large balcony. The bath door had been damaged and it appeared they had simply taped over the damaged area below the door handle. The balcony furniture was VERY worn and soiled and in need of replacement. Paint residue was all over the glass below the deck railing, carpet was worn etc. I found two of the treadmills in the fitness center to be non-functioning, and actually fewer pieces of equipment than on our last visit 2 or 3 years ago. Towels and other necessities showed a lot of age. Our cabin attendant was super. Always cheerful and ready to provide whatever service was necessary or wanted.

The food in the Windjammer was bland and tasteless for the most part. Most mornings found a Turkey breast at the carving station. I am probably showing my ignorance, but when did turkey breast become a staple at breakfast? The food and choices here were simply uninspiring. It would be nice to be able to say that the Main Dining Room saved the day with dinner choices, but that was not the case. We have cruised with RCL for the last 7 years, and for the most part, the dinner menu is unchanged. Perhaps one new item was added each evening, but that was almost always a Vitality meal. The portion sizes were smaller, which was a plus for us, perhaps not for others. We know it would be a huge undertaking to revamp the menu's, but it does appear change is necessary. Portofino was excellent as always, as was the wait staff. They are always attentive and helpful, which is much appreciated.

The ship was well kept and clean, and of course we had the ever present warnings and hand sanitation for the norovirus. The crew was, on the whole, excellent and we found most to be cheerful and helpful. Read more