Cruise Critic Review of the Oosterdam Hawaii Trip Feb 25, 2012
First let me start with the positives. The service staff on this ship are great. The room stewards work hard to keep their assigned rooms clean and neat. The bar staff are friendly and courteous - special shout out to the Ocean Bar staff (Eddie et al). We ate all our meals in Lido and were impressed both with the service and the quality of food. The Captain was approachable, informative and friendly.
On our entry into the Hawaiian Islands, there was a pod of hump back whales that we could watch frolicking in the sea. That was really the highlight of the journey!
Kudos to Holland America for being not just handicap accessible but handicap friendly. there were many seniors on this cruise that needed assistance and it was provided with a friendly smile. We had 2 medical emergencies on board that were handled in an expedited fashion, showing that the customer truly does come first when it comes to health issues. A captain that sends out for medication to be delivered by air drop from the US Coast Guard out of San Francisco and stops the ship to retrieve said medications shows a great respect for his medical staff and their patent and should be commended for his handling of the situation.
No one's fault but the weather just didn't' cooperate. Can't blame Holland America but 10 days at sea with wind, cloud cover, cool and rainy to say nothing of when in Hawaii itself tended to colour the whole trip in a negative light. The first couple of days at sea were rough with moderate swells for much of the journey. This wasn't an issue for myself or hubbie but I think a lot people were battling sea sickness for the first while.
Our room was intruded on at 1030 PM by someone who only identified himself when my husband called out to ask if I was ok - the intruder was in our washroom and Hubbie thought it was me. When he called out, a male voice responded that he was maintenance checking our toilet. We did complain to the front desk staff about this and they said they would address the appropriate department. We did get an apology but both feel that everyone was busy covering their you know whats and no one would explain or take responsibility for this frightening intrusion.
The Oosterdam is not that old a ship and I understand that it has recently been refitted. However, everywhere there are signs of wear and tear in this ship. The carpets are worn, the furniture is worn and there is often a musty smell in some areas.
While the ship claims that the casino is smoke free with only designated areas to smoke in - That's a bit of an oxymoron. If you allow smoking, it drifts and all are exposed. It was nice that the eating areas were all non-smoking and would have been nicer if the casino was non smoking. Designated smoking areas need to be walled off and have a good air return so others are not exposed to the second hand smoke. Even to get to the shows, one had to run the gauntlet of stale smoke. Also the musty smell was predominate in the area just outside the Queen's Lounge.
In summary, if what you want is a relaxing holiday with not much to see for most of the vacation, then this is the trip for you. If, like me you like to watch the shorelines and ships pass by, pass this one up.