Azura Cruise Review by Helen Watson: Fab flight
Overall Member Rating
Destination: Western Caribbean
We booked this cruise last minute & had to fly from Gatwick which is a 4 hr drive from us, if we went again to the Carribean i would book earlier to get a more local flight. the journey is long but it wasn't a problem the chartered flight was great, the service brilliant & not having to collect cases at the airport was very nice.
Our cabin was brill,we were a bit disappointed with the ship as it is a carbon copy of Ventura & the Grand Princess why they build them all the same I don't know even the carpets were identical. we have travelled with P&O 3 times and sadly we think that the service & food is not as good as it was on the other 2 trips. they are cutting corners & its a shame as it is so petty its irritating. You can no longer automatically have prawn cocktails & steaks if you don't fancy anything on the evening menu. At the 6.30 time slot there was a lot of empty tables, we were on a table for 6 & no-one joined us so we asked to be moved after 4 nights. The choice of More lunchtime food in the buffet was very repetitive & I thought there salad was limp & unappealing. I found that the waiters in the buffet were surly & unhelpful . I completed a survey that was left in my cabin and rated the service in the restaurant as ok. the next evening the deputy manager/headwaiter came to our table and interrograted me in an aggressive manner about my comments, he was hacked off that i didn't put a higher rating for the service. my fellow diners were "gobsmacked" as we say up north at the way he spoke to me.I think he was totally out of line & had no right to query my comments in public. it wasn't that i had said service was bad its just acceptable. Our main waiter wasn't chatty he looked grumpy most nights, he did his job ok, I think we saw a difference as the waiter on the first empty table we had was a really happy guy & it was lovely to see him each night.
The ports we called at were smashing except for 2 of them.
The entertainment on board is one of the main reasons we cruise & we weren't disappointed its really good. Some fab dance shows & great comedians Martin Martinez from Cuba was the highlight of cruise.
We had a lovely holiday with plenty to do & see & some lovely meals, but standards of service on this ship are nowhere near as good as on the Princess line...but then drink is more expensive on Princess with a very irritating 15% service charge. So its swings & roundabouts isnt it. We had a problem a couple of days before the end of the cruise and it was dealt with swiftly & by insisting on speaking to the passenger services manager it had a satisfactory outcome. We will deffo cruise with P&O again as despite my gripes its a brilliant way to holiday.There is one thing I'd like to suggest that ships have a hireshop on board for wheelchairs & gents tuxedos...just incase you forget the jacket!& please consider cheaper trips they really are expensive. Less
Read more Azura cruise reviews >>
Read Cruise Critic's Azura Review >>
Cabin review: OFP340 Inside Stateroom
Our Cabin was the best we have ever had it was spacious very well equipped, a good location in the centre of the ship with easy access to lifts etc. it had a couple of strange noises at night but then all cabins seem to creak or something it didnt disturb us.even tho it was next to the Atrium we didnt hear noise. I would request the cabin should i go on this ship again. It had a wet room which was absolutly brilliant & made my trip so easy I have a disbility & everything in this bathroom was just erfect for me.Read All Inside Stateroom (OF) Reviews >>
Port and Shore Excursions
Good but customer service need...
Triumph in October
Wonderful time on the Paradise...
Newish ship.... for oldish peo...
We weren't disappointed but th...
Wonderful October holiday on ...
P&O not as good as they were.