We arrived at Gatwick and learned that we had a four hour delay..Okay this can't be helped and Thomson kindly offered £5 vouchers for refreshments, we eventually boarded the aircraft to learn it was a "First choice Aircraft".. Now I don't know what you think about first choice,but personally I think they offer a terrible service. The cabin crew are scruffy e.g. hair was not tied up above the collar, uniforms looked like they had slept in them, and they were generally frosty towards passengers. My wife had a broken seat that was brought to the attention of the hostess, who said she would have to move for safety reasons, but never did find her another seat!

The on board entertainment was poor along with the food..! the cabin crew offered a entertainment upgrade for £5, which I think is an insult, after all we paid enough for the cruise in the first place!

Airport transfers..to be fair were excellent well organised and friendly, the on board credit card system is a excellent idea and proved to be very well executed. Read more