Disappointing service at times: Freedom of the Seas Cruise Review by iownafatcat
Overall Member Rating
Disappointing service at times
Destination: Western Caribbean
Also, the chaos we experienced when trying to connect with our shore excursions was shocking. We had a particularly troubling time in Jamaica and Grand Cayman; a throng of madness as everyone had no idea where to go or when. The shore representatives seem disorganized and overwhelmed and not terribly anxious to answer the same question a hundred times. If I pay Royal Caribbean for an excursion, then I expect a Royal Caribbean Rep to walk me to my embarkation popint or at least make sure More that all is well. Making things worse, is the fact that 4 cruise ships are in the same port at the same time and ALL are looking for their excursion! These cruise lines have no problem taking our money but make little effort to see that their service meets their hype.
Back to the ship - thankfully for me, there is an "adult only" pool area on the ship, but there is no one making sure that the kids keep out. I (as well as other fed-up adults) threw several kids out of the pool and off the lounge chairs - a responsibility that should fall to the cruise line. We will probably cruise again - but not sure if the Freedom will be our choice. One small point for those of you who do not like the Starbucks type coffee - Royal Caribbean serves Seattle's Best which tastes too much like Charbucks for me. I will bring my own instant in the future. A week without a good ole cup of Dunkin' Donuts coffee was almost too long :-) Less
Cabin review: PR8623 Promenade Stateroom
8623 is a Promenade Stateroom overlooking the shopping mall. It's nice from the perspective that you have a view of something without paying the fees to have a window or a balcony. If we want to see the outside, then we go outside. The Promenade room is cozy, but is almost to small to get around in comfortably. It is located far enough from elevators to be quiet yet close enough to have a reasonable walk. This location, however, is far from the center of the Promenade which makes watching the parades difficult as you are way on one end. Another issue that the sound quality of the TV on the FOX channel only was terrible. This is my second Royal Caribbean ship with that problem - wonder if this is a political statement on the part of RC or just technicians who can't clear static.Read All Promenade Stateroom (PR) Reviews >>
Port and Shore Excursions
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