Dissappointed and Fed-up: Zaandam Cruise Review by buppy21
Overall Member Rating
Dissappointed and Fed-up
Thailand, Vietnam, China and Korea. This cruise was advertised as a Collectors cruise. To our disappointment this was a back - back cruise. With that concept we were subjected to the same food selections in the dinning room, and repeat entertainment (the ships singers & dancers) on the second segment of the cruise. Having experienced this syndrome before we would not have picked this cruise. We were duped by the phrase "Collectors" a grand substitute for back to back.
Embarkation and immigration
Not good, in fact down right bad in Singapore. Total chaos, took us almost 2 hours to embark. China ( Beijing) was a disaster. Took us 3 hours to be cleared and a delay of 5 and a half hours to leave. No explanation was ever offered. Had us concerned. HAL appears to be
struggling to get ASIA right.
The ship and cabin
The ship and the cabin was extremely cold. We literally froze for the More 3 days in Beijing, extra blankets, placing towels against the door, socks to bed etc, made little difference. The cabin was clean but dated. The fabrics faded and the toilet was smelling (In spite of the cabin steward's efforts). This ship is well past its prime according to other Holland America cruisers. The lighting was poor, a hardship as we were constantly filling immigration related forms.
Superb. Many staff we encountered only briefly, addressed us by name and were always ready to go the extra mile to help. In fact they made up for the many inconsistencies and irritants on this cruise. We must note HAL have cut back on numbers which means their willing staff have more to do with less, explains the delays in the dinning room and the room stewards, rushing like crazy.
Mediocre, sufficient maybe for this port intensive cruise. Some of the headliners were pathetic, basing their acts more on action and antics as opposed to content and quality. Annie Francis and
Vincenzo Gentiles were outstanding. The Adagio strings were exceptional, the piano bar entertainment was very good.
Our pet peeve and disappointment was the music in the Ocean Bar. This is the one place dedicated to and advertised as the place for 'Ballroom Dancing'. The floor was good, the music was beyond bad. It was a jazz club (not a good one either), with a rude and sometimes down right snaky leader ( Mark Dunn). He would not play music you could dance to. When requested he invited the requesting guests to take themselves to the rock band (was referring to the HAL cats in the Crows Nest?). We brought this music fiasco to the attention of management days into the cruise, no improvement. We stopped patronizing the Ocean bar.
The various workshops were well presented. The Digital Photography workshops very good. Kristen was remarkable in her knowledge and presentation skills. The Library dated. We missed the guest speakers to talk about the history of the places we visited. Travel Guide, Spencer Brown was excellent and unbiased and dealt mostly with what to see, do, avoid and how to get about.
Mariners recognition - a PR disaster. What was HAL thinking when they selected a few and ignored the rest to invite for the captain's reception, some were awarded medals for 100 days, others ignored, some had over 200 Days.
There are lots of things that must be improved if HAL expects to stay competitive and to keep its loyal customers. We were disappointed, tried hard not to let them spoil our trip to an unforgettable part of the world. Less