First time cruiser celebrating several birthdays and anniversaries with 26 friends and family. Arrived in San Juan the day before and stayed at the Intercontinental. Would definitely go back to that hotel!

Embarkation: We left for the terminal shortly after hotel checkout at 12:00. Took us a total of 10 minutes to drop off baggage, check in and get our Sea Pass. No problems at all. We were in a Junior Suite so we did have the convenience of dropping the baggage off at the special area and using the preferred line for check-in. Staff at terminal was very helpful and directed us to where the preferred line was. But even my sister and parents who had to wait in the regular baggage and check-in lines went through the entire process in 30-45 minutes. I was truly surprised after reading all of the terrible reviews people have given the embarkation process in San Juan.

Junior Suite 9268 - We were able to get into our stateroom exactly at 2:00. Our room happened to be directly across from the service elevator so after changing into our suits to go to the pool, we walked out our door and the RC staff searched the service area for us and found all four of our bags right away for us. The junior suite was great! More than enough storage area and loved how much wider the suite was over a regular stateroom. Read more