The ship itself is beautiful - we were thrilled at first! Our MSC Poesia room (we upgraded to Outside Balcony) was nice for a cruise ship. Our "Butlers" were fantastic!! So nice and attentive - my sister was even sick one day and they made her bed 2 -3 times that day. Unfortunately, that is the ONLY thing I can say was good on this ship (aside from Donny and Marie on it).
The food was TERRIBLE - the first night I tried to cut my medium well steak and it was leather. Our waiter could not understand us and he literally argued with us the whole time we were there (and the others in my table too). If we asked for Iced tea - BOYYYY - did we get a look. If we asked for a sauce - or anything else- BOYYYY - did we feel we "put him out". Service was SLOW and very bad. Also-There were no hot dishes/food offered after 9:30pm- so too bad if you liked to stay up late and wanted a slice of pizza or anything besides cold sandwiches from room service or the "late night buffet" of tuna or ham More
sandwiches, salad and a hard brownie.. I thought people went on cruises FOR the food??? I guess time are a changin:) LOL. We really tried to like some stuff and be positive because we really aren't complainers...we tried...
My sister was sick and had to go to the infimary- again- BOYYYYYYY- did we put that Dr out for being sick!!! He was rude and just gave her meds w/o ANY reason or indication of what she had. I finally had to ask and he snapped "What??" Like, what do you want? Unbelievable!! However, we found that that was indicative of most of the service onboard. (not all- some were good, of course). But MOST service in generalon this cruise was rude and NEVER had accurate information. I can not tell you how many times we were lost or late or didn't have what we needed because the service and crew had no idea. They absolutely can NOT speak English - and again- we are VERY caring, understanding people.... I try to think of how hard it must be to work on the cruise from differnt countries and how hard they have to work...BUT - This one really missed the mark- I have never seen anything like it! I also never write reviews but I vowed I wouldn't let anyone else on this ship without letting them know what to expect... (basically- nothing:). Sorry - run don't walk from this cruiseline!!! Less
Horrible service, horrible food- they even used the portions of the same menu for another day (main entrees!!!) - Horrible!!! Excellent cruise directors and activities though..Thank Gawd Donny and Marie were on our ship- it made it worthwhile!
Embarkation was very smooth and there was a line - of course- but we expected it. They had seats and tried to keep it running smooth. It would have been nice to know there was juices up front- we didn't know until we passed it and it was too late - other than that- very good. Personnel were supurb!