We always opt for a balcony cabin so when we found a great last minute deal on the Epic, we grabbed it! This was -- by far -- the tiniest balcony cabin we've ever seen. Balcony was a nice size (with a 10"x10" table, however) but the cabin itself was laughable. We were constantly bumping into each other...thank God we didn't have a 3rd person with us!
On the plus side, embarkation was fast and easy and the entertainment was worth the price of the cruise! We loved Legends which included Steven Tyler, Madonna and Elvis impersonators...all great and each sang at least 5 songs with terrific back-up singers and dancers. This show was included in the price of the cruise. Be sure to sign up for this one for great seats. You can also wait in line and will usually be seated...we saw it twice so it can be done.
We also liked the Cirque dinner show (but it costs extra). Cirque performers were fabulous and there was a lot of variety.....dinner was lousy so just plan to have dinner elsewhere before or after the show. (How can they serve a dinner that tastes so bad?) The performance was well worth the cost.
We also signed up for the Second City Murder Lunch -- well worth the extra charge!
We ate most of our meals in O'Sheehan's...good food and fabulous service and included in the cruise price. We loved the server staff and it's open 24 hours/day! Meatloaf dinner at 2 in the morning -- highly unusual for any cruise line.
We found the crew members to be happy and friendly and we never had a problem waiting for an elevator -- amazing with only 2 banks of elevators -- at the front and back of the ship...none in the middle. Plan on lots of walking to get anywhere on this gigantic ship.
We always take advantage of room service and don't mind tipping every time (even though it's not required). The menu is very nice -- especially the lunch menu. Another plus was the coffee maker in our cabin...we haven't seen this before on any other cruise. Thanks, Norwegian!
Now for the cons -- mediocre food in all of the "free" dining areas (except O'Sheehan's). We got the feeling that Norwegian wants each passenger to spend the extra money for the specialty dining rooms, but must they sabotage the free ones? Even the Garden Cafe (buffet) was just OK..nothing special.
As everyone has mentioned, the pool areas were tiny for a ship this huge...we stayed away. It wouldn't be a pretty sight to watch me crawl from the bottom of a chaise lounge and try to get settled...Yikes! Chaises are wedged tightly together.
We love to shop and shopping was mediocre on a ship this huge. On the room tv's, they advertise that the Epic has the largest Bijoux Terner store on a ship....WOW! We love the $10 Bijoux shops!! They actually had one day where they tossed some Bijoux stuff in the aisles and there was a feeding frenzy. The leftover inventory was tossed in one of the gift shops for the rest of the cruise. The largest store? I think not.
It's a cruise we're glad we took for the entertainment but we wouldn't book it again.