We were on Costa Atlantica from February 17th to 27th, 2012
If you were thinking about cruising with them, I hope to help you with your choice.
If you already booked with them, I wish you have better service than we did.
Too many languages are spoken in each announcements, Italian, Spanish, German, English, French
2 evacuation drills (first time we see that) in a 10 day cruise, in... 5 languages each, is too long
Crew members do not seem to be happy being there. They do not smile (I could count on my 10 fingers those who did during our 10 day cruise). They do not make us feel welcomed.
What we liked on our previous 8 cruises was that crew members made us feel like prince and princess and always ready to do something to make our day. Not on this ship.
No inside (quiet) pool
Almost no lounge chairs under shaded area
Too much smoking areas = too much smoke. Even on the balcony
No news paper recap, from the rest of the world. Although it is written in the book in each stateroom that it should be provided
The safe in each stateroom, locks with the use of door card. But must be unlocked with the same card used to lock it ... If the other one went for a walk with this card... just too bad
So and so cuisine, sometimes not good. What we always said about cruises was that you always eat well (sometimes too well). Not on this ship.
Waiters don't introduce themselves on the first diner
Waiters have too many table to serve to give good quality service
Waiters never came back to ask if the meal was good
Waiters never said (like on other cruise lines) that if we do not like a meal, that they will be glad to serve another one
They do not serve coffee at diner in Dining room. They say they do not have time to do so.
They do not serve tap water at diner in Dining room. Only bottled water from... Italy. Not very green, in my opinion.
First diner at dining room, instead of being welcomed by the waiter, he was upset because he heard all of us speak french (we are french Canadian).
We said that we all can speak English and that it was no problem to us.
Well, he insisted that it said on his list that we were English speaking...
He was rude taking our orders, like we were never fast enough for him to tell him each meal we wanted.
He was rude serving our plates, and literally threw parmesan cheese on my plate before I finished saying yes I wanted some, and droped some of it on my arms, since he had no manners
So after the very first diner we went to see maitre D (being followed by our waiter to hear what we would say)
Maitre D was not very welcoming either, and when we told him we wanted to switch for another table, he was not very receptive, asking why we had that request.
So we told him that we did not like our waiters. He made no fuss about it.
The second diner we were at another table, but the service was barely improved...
One of us did not like one main course meal and the waiters never realised that he did not eat. They asked him, as they were taking away other's plate, if he was finished...
He said he was not please with it, and they said nothing. So he asked them to see maitre D. Well maitre D came... the following night... and never inquired about the problem.
If you go to an island with tender, do not book a tour with a private tour company at a fixed time. We had to argue with cruise employees to get on a tender 45 minutes before our excursion and we finally got on land 50 minutes later.
Needless to say we missed our tour and lost our deposit.
When we got back on the tender at the end of the day, we were stucked on it, next to our ship, during 30 minutes, without being said a word from the tender crew why we did not get to the ship.
We found out later the it was because the ship had to move closer to shore because of rough waves.
A simple explanation wouldn't have cost much...
Because 3 or 4 tenders waited next to the ship for so long, a long line built up on the sidewalk at pier waiting for the next tenders. Because Costa did not think of using ropes for the people in lines, some people got into the line, from everywhere, in front of those waiting. Arguments and almost fights started and the security agent had to call the police to calm people.
Of course we enjoyed ourselves, besides all that. I said during these 10 days, that there are worse living conditions in the world, than that. But there are better cruise lines. We had to try Costa to know about them.
Royal Caribbean and Celebrity, make you happy thinking of your next cruise. It is sad that for the same price, Costa do not care about it or about you.