Good points- the ship is well maintained and the public areas are nicely done. The Observation lounge was particularly nice. The 3 course evening meals were good, though you don't get a choice.
Breakfast buffet choice was ok, but not spectacular.
Not so good - our cabin was tiny, with fold up beds. There is only 1 very small drawer, though wardrobe space was ok. Small bathroom, but clean and well maintained, shower was ok with plentiful hot water. Hair dryer is rubbish and gets very hot to hold. We were on deck 5 so had large window, but onto boat deck, so you have passengers outside.
We were unlucky with weather as grey and gloomy for much of our trip, so scenery looked bleak at times rather than beautiful.
Our first night on open sea was very rough, so beware if you suffer sea sickness, though it is very smooth on the inland waters. Also, be aware that there are often stops through the night and the thrusters really make the ship vibrate, so try and avoid cabins near there if you want a good night's sleep. On one night we had someone using an angle grinder outside our room at 2.15am which wasn't very customer friendly!
Some of the staff are a little surly and are not that helpful if you have a problem, though their English is excellent. Waiting staff in restaurant were not particularly quick and were very slow at clearing tables at breakfast, so you often had to hunt for a table.
We were only half board and be warned, prices are extortionate, with a 500ml can of beer costing about Â£8. However, this is not dissimilar to mainland prices, so Norway generally is very costly.
The only entertainment is a singer in the bar most evenings, who was ok, but he had the same repertoire every night! It's a very quiet ship with mostly elderly passengers, so quite relaxing, but could be boring for some.
You have to carry your own suitcases ashore (though they are loaded on for you on arrival)
They had steps rather than a ramp to disembark, so this must have been very difficult for some of the elderly or infirm. I didn't see anyone offering to assist?
The tour director is fun and his announcements were often entertaining. All announcements were in Norwegian, English and German, though not always in that order.
Had we seen the Northern Lights it all would have been worthwhile, but as mentioned, we were unlucky with the weather and it snowed heavily at Tromso which is where we were hoping to get a glimpse, so overall it was a little disappointing for the money we spent.