Booked a 14 day cruise in a gty mini suite expecting the worst mini suite on the ship. 4 days before the sailing, we were given room #L107 which is the Cancun Suite. We couldn't believe our luck and even though about buying a lottery ticket.

I googled the room and found several complaints including noise and vibration from the gym which is located above the bedroom as well as the private balcony is overlooked by the observation deck and your not able to use it when the ship is moving. I can confirm the ceiling, walls and bed shake, vibrate and rattle worse than you can imagine and it starts at 6am every morning. The balcony is so windy they should play "gone with the wind" when they sail and you have the lead role and don't last long enough for the applause at the end. Yes it's that bad.

Called customer service (lots) and after several days they finally admitted they have the same problem on other ships and shut the 3 treadmills above the bedroom off until 8am. 3 days passed and finally I was able to sleep until 8:01am. Only 1 customer service rep made any attempt to help which she did. The rest couldn't care less..... Read more