Marina Cruise Review by SuitcaseCEO: Nice Ship TERRIBLE Service
Overall Member Rating
Nice Ship TERRIBLE Service
Destination: Europe - Western Mediterranean
Having cruises with Oceania in the past we were really looking forward to cruising on the new ship. What a huge disappointment. We waited a year, to give them time to work out the kinks on the new ship. However, the kinks of a new ship were not the problem, poor customer service was the issue. And this was not a training issue, this was a top down attitude problem. The staff had such disdain for the customers on the ship. They actually acted like we were bothering them by being on their boat. It was the strangest thing I have ever seen!!! The captain never greeted or ate with the customers. There was never a staff member at the plank to see us off each morning. The tours were a disorganized mess! After one or two most of us just canceled them.
The internet didn't work at at. After almost a week they finally admitted that they didn't have the system properly set up.
Our very poorly trained butler made our lives more complicated instead of less so. He More was rude, said inappropriate things and was never there when we needed him. He was far from helpful.
The staff seemed very unhappy. Everywhere you went on the ship fellow passengers were complaining. I have never heard so much complaining from people on vacation -- who were supposed to be relaxing and enjoying themselves.
The only break from that was in the spa, which was well ran (by a different company) and the staff was happy and pleasant. I went there four times during the cruise just to get a break from the complaining and to be around happy people.
The only truly good food on the ship was at Red Ginger. That was fabulous!
When I wrote a detailed letter to Oceania to let them know -- it took months to get a response and they just said oh thanks for letting us know. Nothing else. What a joke.
I will be sailing in the future with SilverSea and Seabourn where we have had wonderful cruises and excellent service. Less
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