This was our first cruise EVER and first time with Disney. Took our almost 2 year old daughter with us. Everything was great, although the weather did not cooperate and it was overcast/cloudy 5 of the 7 days we sailed to Puerto Vallarta/Los Cabos (Feb. 12-19, 2012) but that is not Disney's fault.
5 biggest complaints:
1) Not very easy access to water and soft drinks. LONG lines during the day and in the evenings people were filling up their 1-2 litre water bottles which took FOREVER. Either hire more help during the day and evenings, or let us fill it up ourselves or offer it as an option for room service.
2.) Room service could have some more variety. A full breakfast for our room on deck 6 would have been nice, you only offer hot breakfast for decks 8 or 9 and make it seem as though we are 3rd class passengers even though we paid beaucoup bucks for a room with a verandah.
3.) Buffet was NEVER OPEN whenever we wanted to dine there. My toddler did not want to sit down for a 2 hour meal, buffet should be a buffet, open at least till midnight and be run buffet-style. The one time we dined there for dinner it was still menu-style ordering and the service was SLOW and awful. The waiter forgot to put in our appetizers.
4.) More swimming pool options for toddlers age. Because my daughter was not fully potty-trained, she was only allowed in the Mickey's ears (which you later shut down because of an accident) and the splash zone. One of the biggest reasons we booked your cruise was her to swim. She has been in swimming lessons since 4 months old and dives under water and is starting to float/swim. My husband wanted to take her to deeper pools.
5.) Daughter got sick at daycare at Flounder's Reef. You need to keep kids with runny noses and colds OUT.
That is about it. Thanks!