Embarkation: We were three hours late for embarkation, due to mechanical failure on one of our flights. We called the emergency number located in our cruise documents and to our suprise were told not to worry, ship is also delayed and wont be leaving port until midnight. Lucky for us. When we got to the port, embarkation was easy, we were told Atlantica never leaves port on time and they were still waiting for over 200 guests.
Food: Food was okay, not the best, but we didn't starve. The buffet was typical, breakfast was redundant, but many selections. Lunches were good. Dinner at the main restaurant was also good, but took a while being five courses long, not so good for our 4 and 6 year old. Dinner service was great.Srver accomodated all kinds of requests for us. If you have young kids stay away from the kids menu and order of the regular selections. When we finally found the Tuscan resaurant on board (indicated in our newsletter as open seating for dinner) we found out that it was actually called Club Atlantica, required reservations and a surcharge of 33 dollars per person. Room service also came with a$7 per person charge. Not a big deal, but we were told room service would be included.
Furnishings: Ship was beautiful, cabin was also nice. Mattress and pillows were just about unbearable, but our 4 and 6 year old loved the bunks.Ship and room were clean.
Activities: Kids had fun at the Squok Club, and asked to go back even though most communication was done in Italian. There were English speaking employees who talked to and played with our kids. Our kids enjoyed earning Squok dollars and got a nice gift from Costa at the end of the cruise.Pools were nice, but kids were not allowed in the hot tubs, this was very disappointing to our kids, especially in the evenings. We were kicked out by security guards several times. Because of the dinner times, we could not enjoy going to the shows as they ended up being to late for our kids.
Safety: We missed the fist emergency drill. There was a review for passengers who missed this drill the next day, but it was not in the newsletter and no staff member could tell us were it was, we found this inexplicable considering that one of their ships recently sank. There was a second drill later in the cruise that everyone participated in again.
Ports: We chose this cruise mostly for it's ports of call. Ports of call were great and we did some fun stuff like river tubing, although we booked our excursions independently. AS with the other lines we have cruised, when tendering, those who book excursions on the ship get to leave, while th rest of us wait.
Disembarkation: A nightmare. We had to be out of our room by 8am. There was a early breakfast until 9am. We had to wait until just before twelve noon to get off the ship. We were not allowed to leave any earlier, there was nothing to do except buy drinks at the bar, I admit, lost interest in trying to keep my 4 and 6 year old well disciplined. We did try to leave but were told we had to stay on the ship. The employees than blocked the deck door so we could not get off.