Celebrity dropped the ball: Celebrity Silhouette Cruise Review by marymorn513
Overall Member Rating
Celebrity dropped the ball
Destination: Eastern Caribbean
Embarkation: New York (Manhattan)
Buffet was nicely laid out with plenty of seating. We booked early seating in Grand Cuvee dining room but found many unhappy table mates upon arrival. Most left and our table for twelve was quickly filled with replacements as most opted for the early seating. This made the theater quite crowded at showtime and one needed to find a seat immediately after dinner or risk having to stand. There are many small bar areas as well as the expansive Sky Lounge above the bridge.
The single worst problem Celebrity failed to address was the lack of proper enforcement of hand washing rules. Numerous Purel dispensers outside every food venue but no one there to More enforce their use. As a result, many became ill and a few from our table were quarantined to their cabins. No announcements regarding the outbreak but daily newsletter items about the importance of hand washing. Once the illness took hold, everything changed at mealtime. Every food station at the OVC buffet was wrapped with plastic and nobody served themselves anything. A cup of coffee could take ten minutes to obtain as cream, sugar or whatever had to be dispensed by serving staff. Tables in the Grand Cuvee were devoid of salt, pepper, sugar, rolls and butter making it much tougher on the staff. Our waiters Kumar and Haddish handled it well but the extra work made it all the more difficult.
On the final night prior to docking the next morning, the Purel dispenser outside the theater, port side, fifth deck was totally empty. Rather than replacing, staff tried fruitlessly to dispense minute drops to everyone prior to entering the theater. After the show, I noted the dispenser had been removed.
While I haven't been on many cruises, I know RCI, NCL and even Carnival take the hand washing issue far more seriously. Most make it a game and everyone walks away singing WASHEE WASHEE while ensuring a germ free environment.
Celebrity needs to get far more serious before I'll consider returning. Less
Cabin review: C21653 Concierge Class 2
Concierge class (C2), we received two bottles of champagne upon arrival as well as fruit which was replaced daily. Afternoon canapes, if desired and the towels as well as linens were changed daily. Cabin #1653, port side, aft seemed small but our last cruise on RCI was an aft facing cabin which seemed immense. Very limited storage, just three small drawers, closet with sliding doors and two lift up cabinets over the beds. Bathroom had much more storage, cabinets and drawers and the shower was quite nice. Balcony somewhat tiny but adequate with two chairs and a small table. We were part of a Cabin Crawl and every cabin seemed the same including the aft facing ones. The ones with the sofa near the door and beds near the balcony seemed nicer. We did have the opportunity to visit a Sky Suite which was quite a bit larger but cost an additional 1k per person.Read All Concierge Class 2 (C2) Reviews >>
Port and Shore Excursions
Read Cruise Critic's Celebrity Silhouette Review >>