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Maasdam Cruise Review by Frankzal

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Maasdam
Maasdam
Member Name: Frankzal
Cruise Date: January 2012
Embarkation: Fort Lauderdale (Port Everglades)
Destination: Southern Caribbean
Cabin Category: HH
Cabin Number: 376
Booking Method: Local Travel Agency
See More About: Maasdam Cruise Reviews | Southern Caribbean Cruise Reviews | Holland America Cruise Deals
Member Rating   3.0 out of 5+
Dining 3.0
Public Rooms 4.0
Cabins 3.0
Entertainment 4.0
Spa & Fitness 3.0
Family & Children Not Rated
Shore Excursions 4.0
Embarkation 2.0
Service 5.0
Value-for-Money 4.0
Rates 4.0
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Ship Facts: Maasdam Review (by Cruise Critic!) | Maasdam Deck Plans
Southern/Western Caribbean
My wife and I recently completed a 24 day Southern/Western Caribbean cruise on Holland America's MS Maasdam.

While we really enjoyed the ports of call and many of the excursions, the Holland America's embarkation in Ft Lauderdale and the Maasdam itself left something to be desired.

Embarkation was chaos at its worst. The HA shore staff seemed confused and very disorganized. For comparision, we recently completed a cruise on an RCL ship that carried five times the passengers of the Maasdam; the embarkation process for that RCL ship seemed much smoother and organized.

The Maasdam itself seemed somewhat old and worn. At the Mariner's brunch, the captain said HAL had spentl $50 million on a renovation of the ship. To be honest, I didn't see where that money was spent.

- The air conditioning in many of the cabins and common areas didn't work of 20 of 24 days

- much of the furniture and carpeting was showing its age

- bed linens were mismatched and yellowed

- bath room linens were often stained and worn

It also appears that HAL has reduced the staffing both the dining room and Lido restaurants. In addition, all of the menus were limited (for example, the only way to get a sandwich after 5:00 pm was via room service).

The cruise itself was enjoyable and the ports interesting.

Publication Date: 02/24/12
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