This was our second cruise with RSSC, our first with Navigator, and our 12th in all. The staff were the highlight - they were friendly and efficient, helpful and great fun too! Everything about the ship was great except that we also (like other reviews) had problems with the vibration in our cabin.
The flight to the cruise was a nightmare - we were travelling from the UK via Newark and were concerned about the 90minute transfer time at Newark. However, we were assured that it would be fine. In the end we only caught the flight by being escorted to the front of the lines at customs and security and by running barefoot through the length of the terminal (no time to put my shoes back on!!). As it was, we caught the flight with no time to spare (they closed the plane doors behind us as we boarded) 90 minutes is not enough and RSSC should know this!
From that point on, however, the trip was a dream - everything worked smoothly, the service was great, no issues at all. We were allocated a great hotel, with a lovely room and good breakfast included. Embarkation was quick and easy.
Even though we had booked a window suite, we were upgraded to a balcony room, which was a nice extra. Our room was excellent - well equipped and beautifully clean, with everything working perfectly. The only issue was that the vibration the first night was appalling, when the seas were quite high - it woke us up several times and often it felt like we had hit something - a bit worrying as we sailed 2 days after the Costa Concordia sank!! It was never as bad again during the trip but it is obviously an issue in bad weather.
The food was great in all of the restaurants - no issues with any of them. Good selections, well-cooked, good-sized portions (not too large), and always delivered to the table fresh and hot.
The service was really outstanding - all of the staff were so lovely, so much fun to talk to, and so attentive without being servile at all. They were definitely the best I have ever encountered on a ship. This was true in all areas - particularly the room stewards and the waiters. I cannot speak highly enough of them.
One highlight of the cruise was the jazz theme. There were 9 top-class jazz musicians and singers on the cruise and they gave at least 2 performances every day. They were excellent, melding as if they had always played together and playing a great variety of traditional jazz pieces. By the last evening performance, it was standing room only to hear them!! The other entertainment we attended was the crew show. We only went to that because our room staff were taking part and are so glad we went - they were fabulous, presenting a show which was varied and entertaining and showed how talented amateurs can be!!
After our first night onboard, with all of the vibration, we said never again would we travel on Navigator but, by the end of the cruise, we were won over by the great ship, excellent facilities, and mostly by the wonderful staff. We will definitely travel with her again, but maybe make sure we have a forward cabin!!