First it has to be said that our family LOVES cruising. It is what my wife and I (and probably my adult children and their families) will do from the first cruise on. Also, this is NOT about individuals, only the cruise line.
Having said that, Carnival Liberty to the Eastern Caribbean was mildly disappointing. This cruise let us know that we will have to do a LOT more research in order to find a suitable cruise for us.
We were disappointed due to:
-Six calls made before we had a room service menu.
-The balcony was largely ignored by the cleaning staff. The only time it was cleaned was when we left a written note, the glass was never cleaned. We got the impression that we were supposed to be out of the room by a certain time every day in order for the room to be really cleaned.
-The buffet seemed to be designed to herd us all into eating at the same time. After 10-11PM there was no food to be found, except for pizza, which at times had 10 or more people waiting in line. The buffet eggs seemed like EggBeaters, the "Omelette Shoppe" or whatever had long lines. Finding a place to sit and eat caused problems.
-The dining room was cold!
-Our clothing was ruined in the luggage (probably due to someone smuggling liquor) and the staff did not address it for ~36 hours, leaving them ruined due to their drying out
As was said, we will cruise again, we just don't know if Carnival will be the cruise line.