Demographics - 2 fun late 40's adults (like drinking and gambling) on their 14th cruise - 1st with Princess. Very worried about the Noro as it made big news the week before our embarkation. Never had the issue before. Princess did a GREAT job on handling the issue - yes, getting a manicure was a waste of money but on our cruise - as we know, very little sickness. We also embarked a few hours late in a holding tank at the convention center - but again - very organized. The ship is very beautiful and looks a lot like the Titanic. As such a large ship the tendering and disembarkment at ports is unbelievably organized. No lines and very minimal waiting. Dining in the buffet a different story but still, based on the size of this ship and the sickness, they did very well.
Okay now the disappointing part... We finally decided on a mini-suite with hopes of an upgrade (guaranty). Did not get upgrade but is always a gamble and we did end up on the losing side of that gamble but no biggie. Our suite was nice, loved the large balcony - although as read before leaving, make sure you are dressed on the balcony as all above can see you - again no issue was warned ahead of time. Here is where the thousands of dollars where a very sad disappointment.
On Princess, they charge you 12 per person per day for tips for the employees. Soo.... the price of the cruise does go up about 400.00 for the tips. No problem BUT the employees do no longer need to be nice or provide any service since they have already hit my credit card on a daily basis. No hello's in the morning, no ice, no water, no robes, no fruit - after 3 days had to ask for more shampoo, conditioner and bath soap. Pretty sad on a mini-suite. Our Bedding also was stained but again, we are on vacation.
All in all a fun VERY Expensive week and due to the service in our suite and the specialty restaurant in which I am not going to further issue comments - we will not be back to Princess. I hate to say that even under the same huge corporate umbrella, Carnival (Plat Member) has better service, food and rooms than Princess.