My husband booked this cruise to celebrate my 65th birthday and we had reservations about cruising with RCI before we booked. We could not fault the ship it was beautiful and our cabin steward one of the best we have encountered.
Our only real complaint was that we had asked for a special menu as I am diabetic and also have raised cholesterol. In spite of asking several times no special menu was forthcoming and I was told by the waiter to choose from the Vitality menu. This rather spoilt the cruise as I wasn't sure what the ingredients were in the dishes.
Before we cruised my children tried to arrange a Celebration package for me and early in December rang RCI office in England. The member of staff didn't seem to know much about this and told them to ring again after Xmas. They did and were told it was too late now to arrange anything.