Embarkation and disembarkation was very easy. We arrived early 11am for 1pm and were allowed on at 11:45. Luggage arrived promptly. Disappointed in the buffet so never went back there. Ate all our meals in the dining room and enjoyed the food. Friendly staff and good service.The only problem was finding the dining room. Very strange layout on this ship. Afternoon tea was delightful. No wine package for white wines. Itinerary was good. Only did one tour at Tauranga. Very enjoyable despite pouring with rain all day. Entertainment mixed. Crowded venues for some of the entertainment which was in one of the bars. Disappointed in the fact they had no lecture series. Disappointed in the way people dressed on formal nights and in general. Inconsistent temperatures around the ship. Some places were like an ice box.
Now for the big negative. Our bed was terrible. So hard we couldn't sleep the first night. The worst bed we have ever slept on on a cruise ship or anywhere else for that matter.After complaining they put on a cheesy cheap mattress topper which had not been aired and therefore gave us a second sleepless night because of the smell. In the end they brought us old ones and 2 of them. We finally slept. Could not watch TV in bed because the TV was adjacent to the bed. You could only watch by lying crosswise on the bed. How ridiculous is that. I took my own hairdryer because I read someone complain about the one in the room on cruise critic. I was glad I did because the one they provided was useless for styling short hair. It had a rectangular outlet 2"X5"! We also took along an adapter with 3 outlets(2 provided in the room) Read that on cruise critic.
If only Princess had got the bed right from the start what a difference it would have made. It has made me wary of sailing with them again.