My husband and I cruised on the Norwegian Star for the first time January 29-February 5, 2012. We were pleased with our room - 4th floor with a porthole window. There was minimal noise in this area and we felt very little movement. There was plenty of space after we unpacked our suitcases and pushed our bed against the wall. The bathroom was quite spacious. House keeping did an excellent job.

The food was decent. While there were two meals that really impressed us (steak one night and a lobster/snapper dish another night), the food overall was just okay. Expect to spend a minimum of 2 hours at dinner each night because the service is so slow.

We were sorely disappointed with the customer service. We found the staff lacking in enthusiasm and motivation to go above and beyond for the cruisers. They simply "did their jobs." For example,the ship offered a charm bracelet promotion. A man went up to the promotional table and asked the woman to tell him about the promotion. She said, "You can read the paper. All the information is on there." She did not proceed to hand him the paperwork or tell him where to find it. She just returned to talking with her fellow co-worker. Situations like this occurred frequently. Come to find out, the workers are salaried and don't receive tips. The ship charges a $12/day/person service charge but the workers don't receive this directly. Read more