Norwegian Epic not a 5 star: Norwegian Epic Cruise Review by scodner
Overall Member Rating
Norwegian Epic not a 5 star
Destination: Eastern Caribbean
We also lost our first two days ,which were at sea, because of a balcony flood. It took 7 different people in and out of our room the first day that we never got out of our stateroom till late afternoon. The problem returned the next day and my travelling companion slipped coming off the balcony into our stateroom and banged her knee on the bed. Her knee bruised and started to swell right away. Once again it took all day to settle the problem,including a three hour visit to the medical clinic. We were now angry and we had not eaten all day and we demanded that we at least be sent breakfast to our room as no one was offering us anything for our trouble. We only got breakfast at 3pm and had lost another whole day.We missed all the seminars on where to go on the islands and where the best shopping was. Finally at the end of the second day after insisting on another room were we moved. Now we had to pack again only to unpack again. None of the customer service people seemed to understand or sympathize with us at all. After my companion told the service people that she should sue to be reimbursed our first two days at the least were we told that the cruise line does not reimburse. We were offered a complimentary dinner at one of the pay restaurants not even with a bottle of wine. During our dinner my friend bit into something hard in her food , it turned out to be a piece of plastic. We were offered a glass of wine each and she was offered another dish. We declined since my friend was no longer in the mood to try anything else. I was ready to end my vacation then and there. We felt cheated as the cruise was not cheap and we expected so much more.We felt we were treated really shabbily.
Since the ship was so large and so many passengers there were lineups for everything. Lots of walking to get anywhere on the ship and very easy to get lost.
All in all we payed for a 7 day cruise and only got a 5 day cruise out of it. One big disappointment this trip. I will never cruise on Norwegian again as the clients are not treated with respect , your concerns were not taken seriously and everything was done as cheaply as possible.
I would not recommend this cruise line or this ship to anyone. Less
Cabin review: BB9166 Mid-Ship Balcony
Cabins were very small, clean but difficult to move around. Great balcony and view but in the front of the shop and very far away from everything. Cabins seem to be soundproof as we heard no noise from other cabins.Read All Mid-Ship Balcony (BB) Reviews >>
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