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Costa Serena Cruise Review by momger: Third cruise with Costa and....last one!

2 Reviews
Member Since 2010
0 Posts

Member Rating

Cabin Not Rated
Dining 3.0
Embarkation 3.0
Enrichment Activities Not Rated
Entertainment 3.0
Family & Children Not Rated
Fitness & Recreation 1.0
Public Rooms 3.0
Rates 3.0
Service 5.0
Shore Excursions Not Rated
Value for Money 3.0

Compare Prices on Costa Serena Canary Islands Cruises

Third cruise with Costa and....last one!

Sail Date: January 2012
Destination: Canary Islands
Embarkation: Other

Four days after the Concordia drama, the fully booked Serena departed for a 12 day cruise to the Canary islands, but it was a very disapointing cruise for several reasons.

-Safety: the safety exercice was reduced to standing in front of the lifeboats for 30' with a short aviation-style explanation how to inflate the life jacket(4 days after Concordia disaster!)

-The ship: too big (3800 pax)overcrowded with mostly italians from who you wander how they can afford such a trip (low price vacation offered to workers by company?): large "very popular"families with babies and badly educated children, noisy,no dress codes at all, eating huge amounts of food all day long and occupying all the spaces on board (reminder: we have done two other cruise with Costa with "normal" people....)

-Design: where has gone the famous italian taste? Not a sinle inch is left without fancy-fair style decoration, crazy colours and figures all over. -Cabins: the only pluspoint (we had More booked a balcony): soft design, very comfortable, excellent bedding, functionnal bathroom, lots of stowing space.

-Restaurants: 2 classic restaurants (3800 pax!)but many "bad" tables:no view, against wall, close to kitchen entries and service islands = extremely noisy. No possibility at all to change.

-Food: ok except poor choice at lunch in the classical restaurant and very repeatative in the overcrowded self-service (dirty tables due to too many crowds)

-Staff: the non-europeans (asians a.s.o)are still very friendly and smiling, but demotivated since their (poor) wages were turned from € to $ (same amount!)for working 13h a day for 6-8 months without a single day off. The european staff is mostly ignoring the clients (especially if you are not italian)

-Stops: on this trip , the Serena was mostly docked in the industrial parts of the harbours, very far away from the cities (shuttle tickets sold on board)

-Entertainment: in the theater, 2/3 good shows, but all day long very loud games presented by screaming presentators all over deck 5

-Prices: have gone up a lot: 5€ per person for cabin breakfastservice(free untill last month), classic drink package at 119€, and even a guided ship visit at 75€ per person! Drinks in the bars also quite expensive (+15%service)

CONCLUSION: if you are looking for a "serene" winterbreak in company of normal educated fellow travellers, avoid this noisy lower class fancy-fair. Less

Published 02/02/12

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Cabin review: Costa Serena

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