My wife and I booked this cruise to celebrate birthday/retirement & 45th wedding anniversary. It was paid for by visa debit card. When we arrived at Southampton, we were asked for a credit card to cover our onboard account. I offered my debit card, which was refused as they said that I had to use a credit card.I told them that I had not brought a credit card and was told to go into Southampton and find a cash machine. Not a great start to our cruise. It did not get any better.
Food on board was average.
Selection of food was repetative in dining room and buffet.
Staff on board. The dining room staff were ok but the buffet staff were surly and
Drinks. A total ripoff. Double the price of other cruise lines.
Ports of call. Port transfer charges at all destinations.
Some clown,in their wisdom,had us docking for two days,in Bermuda
over a weekend,when everything was closed.
Upon arival in New More
York,on day one,we looked at the city skyline
for five hours from the deck of the ship before we were allowed
to step onto American soil.
On day two, we were turfed off the ship at eight am,and bussed
to the airport by nine am,for our flight home at seven pm.Thus
we had to spend our second day in New York at the airport,as
MSC washed their hands of us as soon as they possibly could,
when all that was needed was a holding area for our luggage to
enable us to spend the day in the city.
Staff. Most of the staff were unhelpfull and unfriendly.If we passed
them on the stairways,they walked by as though we were not there.
At the buffet they pushed in front of paying guests to get served
This is totally opposite to what we are used to with other cruise
Entertainment. The evening shows were of good quality but pathetic quantity. By
the final evening the show had been reduced to twenty five
minutes. I presume that this was to force people into the bars
for the rest of the night so they could wrench even more money
from our ever thinning wallets.
The daytime entertainment during the four day crossing was very
childish,even for children,of which there were none present.
Disemarkation. As stated above,this left a lot to be desired.this was not helped
by the attitude of staff as I paid off my onboard account. I was
informed that my card, which was refused at the start of the
cruise, was perfectly acceptable,thus leaving me wondering why
they had caused me such grief at embarkation.
Upon our return home we checked our paperwork for our next cruise,and to our horror found that it is with MSC. We wrote to Readers Offers,who we had booked through stating all our complaints and requesting that we be refunded our deposit for the next cruise and excused the trauma of the next cruise. This request was passed on to MSC who refused our request. I can only assume by their complete disregard for our views and feelings that they are struggling to fill their ships through the British market and are worried that they may have to sail with an empty cabin,as we heard many of the British guests complaining about almost everything.
Roll on July. Our next criuse with MSC will be over. Less
MSC Poesia Cruises to Transatlantic