We expected a much better experience than we had. This was our first time on this line and this ship. Food was good, but dining room service terrible. We complained about cold food and time between servings and were told there was only 1 waiter per five tables which could mean 30 plus guests to serve. Open seating was disorganized and had long lines for early seating. We ended up ordering breakfast in room and going for sit down dining for lunch and endured the terrible service at dinner.
We could not find a lot we wanted to do on the ship. The staff that does activities is subcontracted and minimal. Might as well forget Internet access. Tried to log on to Gmail and message came up that their software does not support Google. Could not open email and they refused to adjust the package I had bought to the tune of $100. It would not support tablets either. This department is also subcontracted. On last day of cruise people were offering others money to print boarding passes.
Under cabin I have listed all the problems we had with it.
The crow's nest was supposed to be library and reading room? Too many other activities there to be a good place to read and relax. Even a cruise critic meeting that got real loud. Other venues for activities are small.
Lido buffet is cut up and disorganized and no trays so you could collect your food before you sat down. Had a burger on deck was dry and tasteless.
Early on in the cruise I smelled mold around the Greenhouse Spa which seemed to be corrected later on.
Upholstery on chairs in Crow's nest had holes on the arms and one glass top table had water and dirt under the glass. Buttons missing from the leather seats there also.
Daily movies were offered in a screening room with seating for only 25-30 people. People were continually disappointed. Entertainment was just average.
Seems like a lot of activities are offered to sell something, like spa treatments, etc. Art department is very small.