Brilliance of the Seas Review

Brilliance of the seas..... not an apt title!

Review for the Middle East Cruise on Brilliance of the Seas

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Sail Date: Jan 2012
Cabin: Large Ocean View Stateroom

This was the second time that I had been on the Brilliance of the seas and there was quite a reduction in service and quality since the last visit in at the end of 2009.

We arrived after almost 24 hours travel at the port at 9am tired and in need of sleep. After being 'fast tracked' to check in, we were told we had to wait in the metal shed for 2 hours before we could get on the boat as they were 'cleaning'! This in a warm shed with no water and not enough chairs.... a really dreadful way to greet customers. When asked why we could not get get on to change our clothing, we were told again it was the 'rules'. I would imagine that animals would have been treated better and at least offered water (it took over an hour before one desk was set up offering water, with a line forming almost round the shed to get a glass).

After waiting, we were finally allowed to get on the ship, but told now that no one was allowed to go to their rooms until 1pm as these were being cleaned! However when we nipped down to quickly change, all the rooms were already done! Then the bags did not arrive until almost 7 hours after we left them next to the ship in the shed. One wonders exactly how difficult it is to move cases and why if this is the case that customers are not allowed to just do it themselves if they choose.

Cabin Review

Large Ocean View Stateroom

Cabin F

Cabin average size and facilities. Water supply did not work two nights out of the 7 nights and was quite rocky due to being at the front of the ship.

However quite quiet as at the end of the corridor and the room steward was efficient and unobtrusive and he quickly tidied the room and replenished any supplies.

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