I have traved with Carnival cruise before and was excited for this trip, there were six of us on this curise, we had two Cabins u201 and u205 the one cabin was good there were only two in that room (our elderly mothers) we were told that there were two twin beds one pull down bed and a couch, which would have been fine however when we got there, there were only two twin beds and two beds that pulled down on top of the other and seeing as how this was a trip for the six of us to spend time together, we called down stairs and they did nothing, if they would have told us ahead of time we would have NEVER booked this room (seeing as how were were from 3 different states) we wanted it to be relaxing, however we could not sit and visit when the beds were down we sat hunched over could not visit, when telling this to customer service (yes I called and talked to a Lisa) felt like it went in one ear and out the other, she said that we could have asked the sterwart to put the beds (because you need a key) up till time for bed, but seeing as how when we asked for ice it took forever, we were booked in the dinning room clear at the other end of the ship when there was one right above our floor, when asked if we could be moved to that one (our mother was with us and she is 77 years old) we were told we had to go and ask the maiterde ourselfs, our room service trays sat on the floor outside our room for hours, and our room railey got cleaned, I am so emaressed I told three of the guest in our party when they cruise with carnival they will never again travel any other way, in my past travels they bent over backwards to accomendate you here they just did not care... we were also told that we were only allowed two wash clothes and there were four in our room,
I was planing a cruise with my family next year I might have to rethink this...even when my family went on a curise in 1999 with Carnival and we were not able to spend the time told to us on the island they gave us a vouchour for a return curise this time they did not even offer us a free drink.. Which by they way you can purchase a coke card but if you do not drink coke and you want bottled water you have to pay for EVERY bottle you want you cannot purchase a card for this..
I am so unhappy with the Senstation, I am not saying I will never travel Carnival but I know I WILL NEVER go on the Senstation, and we were not the only ones un happy there were other guest unhappy as well. so now I called down stairs to customer ship imeditily called customer service when I got home and now I am writing, hopefully I will get an apology or something :(