The Zuiderdam Needs a Makeover: Zuiderdam Cruise Review by SeriousBiz
Overall Member Rating
The Zuiderdam Needs a Makeover
Destination: Southern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
Overall, the cabin showed many signs of aging. The carpet was stained; deck chairs on More the verandah were worn and the furniture in the room was in poor condition.
We bought the Thermal Spa package only to learn that part of the equipment in the thermal pool was out of order. This information was carefully omitted during the sales pitch. The equipment was out of order for the duration of the cruise.
Additionally, there were no less than three pieces of equipment that were out of order in the gym.
Deck chairs were in short supply as the ship was over normal capacity. I have never experienced this on any of the other HAL ships.
Food service was hit and miss in the main dining room. The service lacked attention to detail. On the first day of the cruise at the Mariner Welcome Aboard luncheon, my food was brought in reverse order. Other guests at the table had to remind the server about their food. Even though we had the late seating, I had to beg for iced tea at every meal.
Entertainment was typical and not exciting or innovative.
This ship needs a major refurbishment as there are signs of aging throughout the ship. It is one step up from a rust bucket.This cruising experience tarnished my believe about Holland America being a premium class cruise line and I am hesitant to recommend them or plan future cruises with Holland America. Less