This was our 3th Carnival cruise, so we did give them a chance. Maybe we are spoiled by Princess and Celebrity standards. The itinerary, and price was great, but the service and food were not what we had hoped for. I have to say, that we really do not like the decor on the Miracle. Since it is now in dry dock, perhaps they are remodelling it. It is such a gawdy decor. Thousands of grapes, and cherubs, naked statues and paintings everywhere.
We can see how hard cruise ship employees work, so we applaud those who do so with a smile.
When we got onboard we found a set of car keys in the elevator. We took them to the Guest Services, who hastily took them from us, with barely a smile. Not a good first impression! The cabin was great, and the cabin steward did his job, but he was not nearly as friendly as the steward we had on the Freedom last year. Our dining room waitress seemed a bit rude. Luckily her assistant more than made up for her unfriendliness. He was really great. Our kids loved the pizza station, and visited it often. There were usually 2 men working at this station, and one of them was very friendly and happy to serve us, but the other was the most rude employee we have ever seen. We witnessed him rudely telling a lady to go sit down instead of wait for her pizza. The line up keep increasing, and I doubt she ever got her pizza.
It was too bad that all the shows were just repeats from past cruises we've been on. I guess it's tough to change it up. We did enjoy the comedians, as they were new. The Phantom shows were all well done, but all repeats.
One thing that should be improved on this ship, is the out door entertainment, especially in the evenings. We love being in the warm Caribbean breeze under the stars with no AC blowing on us like inside, but we found nothing going on out on the decks. The pools are roped off, and we only saw a band playing music on the Lido deck on one evening.
Our overall impression of the ship and the crew, was that everyone was tired, and needed a break.
We did have a wonderful vacation, with the best weather we have ever experienced on a trip.
Our prayers are with all the crew and passengers and their families from Costa Concordia.